He consistently takes that extra step in assisting you even if you are not doing business with him. He focuses on exceeding your expectations. He does not focus on his needs but on the needs of those around him.
Ray is not just a real estate agent, but a community person that is well connected. If he is not able to fulfill your need, he finds you a person that can. His relationships are long lasting as he is dedicated to each person whom he serves and interacts with.